IE11: Popup doesn't show up

There is a JS error preventing the popup to show up or the plugin JS is not loaded due to an if statement with an old unused theme setting

Here is how to fix it.

1.  In your  Shopify dashboard, click Online Store >Themes and look for the Palo Alto theme.

2.  Click on the  Action button and choose Edit Code from the drop-down menu.

3. Look for the theme.js.liquid  file under the assets folder.

4. Using CTRL+F look for the following if statement:

	      
{% if settings.show_popup %}
…
{% endif %}

5. Remove it. It's an old theme setting that doesn't exist anymore.

Let us know if you need further assistance ! :-)


Still need help? Contact Us Contact Us